Dr. John PAYNE, Dr. Tim ROBINSON, Dr Danielle FARRELL
GENERAL INFORMATION
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Complaints and Comments
Confidentiality
Dispensing
Home Visiting
How to see your Doctor
How to register
Local Treatment Centre
Non-NHS work
Prescription Deliveries
Repeat Prescriptions
Telephone Advice
Test Results
Urgent Medical Advice
Waste Management
How to see your Doctor
All consultations, except emergencies, are by appointment which can be made by telephoning during surgery opening hours. If you cannot keep an appointment please telephone to cancel so that it can be offered to another patient. Continuity of care is important - please try to see your usual doctor at all times. If you think you need to be seen earlier than the appointment offered, please tell the receptionist.
The doctors place greater emphasis on giving enough time to each patient and ensuring that patients can make appointments within 24 - 48hr than on time keeping within an individual surgery session so there may be delays beyond your appointment time.
The Doctors and Nurses are available for telephone advice at the end of their published surgeries
A dispensing service is offered for people who live more than a mile from the Practice.
Please telephone the surgery before 10:00 (when possible) if a home visit is needed. It is helpful if you give the receptionist details of the problem to allow the doctor to assess the urgency of the visit.
Medical examinations for LGV and life insurance etc and some travel immunisations are not part of NHS work and we charge for these - please see our separate leaflet which can be obtained at the surgery.
Prescriptions are delivered regularly to the following Post Offices during the afternoon (Not on Bank Holidays)
Mosterton - Monday and Thursday
Broadwindsor, Marshwood - Tuesday and Friday
Repeat Prescriptions (Issued Monthly)
Regularly prescribed drugs can be ordered using the cards provided. Please allow two working days before collecting the prescription, or enclose a self-addressed stamped envelope for the prescription to be forwarded to you. Tablets cannot be sent through the post. Please do not telephone for repeat prescriptions. To cover absences for holidays etc please order 10 days before travel.
Bridport Community Hospital contains a walk-in minor injuries unit which is open from 08.00 to 20.00 7 days a week.
Please contact the surgery for the result of tests to ensure that you receive the correct follow-up. Please telephone for test results after 14:00 to keep the telephone free for appointments and visits earlier in the day.
Medical records and prescribing are computerised. All medical records are confidential and are fully covered by the Data Protection Act.
The Practice aims to provide services to meet your needs but there may be occasions when you feel that we have not achieved this. Any complaints, concerns or suggestions should be addressed to the Practice Manager.
Contact Reception and ask for a new patient questionnaire. You should inform Reception if you have a preference to see a particular Doctor, and this will be recorded in your notes. Please provide proof of identity and address when returning the form.
Please note that this Practice will not tolerate violent or abusive patients. Such patients will be removed from the Practice list.
If you are abroad and wish to contact Barton House, please dial (0)870 112 7564.
Please return all wanted and/or unused medication to Barton House Surgery.
Urgent Medical Advice when the surgery is closed
Contact Dorset Emergency Care Service on 0845 600 1013 or via Barton House on 0844 477 2444.
Alternatively, contact NHS Direct 24 hrs a day on 0845 4647 or on www.nhsdirect.nhs.uk for free expert health advice and reassurance. If the surgery number is out of order either contact NHS Direct or the emergency services.
To obtain medication contact the duty chemist in Bridport, or DECS.
