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A Message to Our Patients

Having entered the second lockdown, we wanted to reassure you that we are doing all we can at Barton House, to ensure

  • General practice services keep running as much as possible, depending on capacity,  and the need to prioritise co-existing services in certain instances.
  • Shielded patients continue to be seen in our cabin which is solely for this purpose.
  • We continue to assess patients we feel may have Covid, or infectious symptoms, at our Jurassic Coast Primary Care Network (https://www.jurassiccoastpcn.nhs.uk)  hot site at Bridport Hospital, on a rota basis with our neighbouring practices in the network, and do not see these patients in the practice.
  • Run the annual, and this year extended, flu vaccine campaign.
  • Support and take part in the national Covid vaccination programme.

We are aware, as a result of  feedback from some of our patients, that we have not met the expectations of all of our patients, despite working extremely hard trying to catch up with the backlog of clinical work caused by Covid, as well as manage the beginnings of the 2nd surge, having worked through the 1st surge.

Throughout this time we have been short staffed due to staff isolating, shielding and then reduced numbers working in a Covid secure environment, as well as staff illness, bereavement, retirement and resignation.

 In the past 5 years we have had a significant turnover of staff.  This has been due to a number of reasons.  A significant number of our team had reached their natural retirement age, having been with the practice for many years.  A few newer members of staff have left because they had not realised how stressful a general practice surgery role could be; something that we are learning to cope with when working in an underfunded, and under resourced health service. This is certainly a factor affecting staff recruitment.

We therefore understand everyone’s frustrations with the current situation.

As Dr Robinson retired in March, lockdown happened, Dr Allen went on maternity leave, and we had 2 new doctors working at the surgery; it has not been easy for them to learn the new ways of remote working that have been mandated to us, and the new computer system that enables us to work in such a different way.

I can assure you that we are trying to work as quickly and efficiently as possible without sacrificing the quality of care we provide.

Dr Dani Farrell, Dr Rachael Allen, and Mrs Sarah White, Practice Manager