Our Commitment to You
At Barton House Medical Practice, we are committed to providing high-quality, compassionate, and respectful healthcare.
We aim to:
• Treat all patients with dignity, kindness, and respect—regardless of background or circumstance.
• Provide timely and appropriate medical care based on your clinical needs.
• Maintain confidentiality and protect your personal medical information.
• Offer clear, accurate, and relevant information to help you make informed decisions about your care.
• Make it easy for you to access our services—appointments, prescriptions, referrals, and advice.
• Promote continuity of care wherever possible.
• Provide a safe, clean, and welcoming environment.
• Listen to your feedback and complaints and act upon them to improve our services
Your Responsibilities as a Patient
To help us provide the best possible care, we ask that you:
• Treat our staff and other patients with courtesy and respect.
• Attend your appointments on time, or cancel them in advance if you are unable to attend.
• Only request urgent or same-day appointments when necessary.
• Share accurate and complete information about your symptoms and health.
• Follow the advice and treatment plan agreed with your clinician.
• Use NHS services responsibly and avoid unnecessary appointments or visits.
• Inform us of any changes to your contact details or circumstances.
• Respect the practice environment and property.
Communication and Feedback
• You have the right to be involved in decisions about your care.
• If English is not your first language or you have specific communication needs, we can arrange appropriate support.
• We welcome feedback—positive and negative. Complaints will be handled in line with our complaints policy.
Zero Tolerance Policy
We operate a strict zero tolerance policy towards verbal or physical abuse, threats, or discrimination against our staff or patients. Any such behaviour may result in removal from our patient list and reporting to the appropriate authorities.
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Contact Us
Barton House Medical Practice
Beaminster
Dorset
DT8 3EQ
01308 861938