Due to Covid-19 we are requesting that all patients in need of contacting a healthcare professional for help and advice for administrative or clinical issues, complete an eConsult. We are not offering face to face appointments unless there is a clinical necessity, clinical necessity will be decided by a GP after reviewing your eConsult.
The quickest and easiest way to book an appointment and get help or advice both administrative and clinical is to complete an eConsult. Using eConsult allows you to explain why you want an appointment and helps the GP to get an idea of how to treat you before speaking to you. Therefore you don’t have to try to explain everything within the first few minutes of an appointment, saving you and the GP time.
eConsults are filled in online and can be done at any time, day or night, and even on the weekend. eConsult can also be used for Clinical Reviews, such as asthma, diabetes, thyroid, COPD, hypertension, contraceptive pills and medication reviews, to save you unnecessarily coming into the practice. The practice can then decide how best to help you. You may not even need to come in to the surgery.
We will get back to you by the end of the next working day, if not before. If you do need an appointment we will contact you to arrange this.
Due to covid-19 we are not currently allowing appointments to be booked via SystmOnline, if you need advice from a GP please complete an eConsult.
We would urge patients to continue requesting repeat prescriptions via SystmOnline.
It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Please allow 72 hours, (3 full working days) excluding weekends and Bank Holidays, for your request to be processed.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.
Your appointment at the Practice
All consultations, except emergencies, are by appointment which can be made by telephoning during surgery opening hours. If you cannot keep an appointment please telephone to cancel so that it can be offered to another patient. Continuity of care is important – please try to see your usual doctor at all times.
If you think you need to be seen earlier than the appointment offered, please tell the receptionist.
The doctors place greater emphasis on giving enough time to each patient and ensuring that patients can make appointments within 24 – 48hr than on time keeping within an individual surgery session so there may be delays beyond your appointment time.
We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, which may be at a different site, please ask.
A doctor is on call for emergencies during the hours in which the doctors are running their surgeries (i.e. 09:00 to 12:00 and 16:00 to 18:00).
Please note that although the surgery is open outside these times, there is no guarantee that a doctor or a nurse will be available. If you are in any doubt, you should dial the emergency services. When making an emergency call, try to remain calm and give as much information as you are able. If using a call box, please have several coins available.
The doctors are available for telephone advice. Although this is usually at the end of their surgeries we cannot specify a time at which they will call you but they will endeavour to contact you between 8am & 8pm on the day on which you request a call.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.