Due to Covid-19 we are requesting that all patients in need of contacting a healthcare professional for help and advice for administrative or clinical issues, complete an eConsult. We are not offering face to face appointments unless there is a clinical necessity, clinical necessity will be decided by a GP after reviewing your eConsult.
The quickest and easiest way to book an appointment and get help or advice both administrative and clinical is to complete an eConsult. Using eConsult allows you to explain why you want an appointment and helps the GP to get an idea of how to treat you before speaking to you. Therefore you don’t have to try to explain everything within the first few minutes of an appointment, saving you and the GP time.
eConsults are filled in online and can be done at any time, day or night, and even on the weekend. eConsult can also be used for Clinical Reviews, such as asthma, diabetes, thyroid, COPD, hypertension, contraceptive pills and medication reviews, to save you unnecessarily coming into the practice. The practice can then decide how best to help you. You may not even need to come in to the surgery.
We will get back to you by the end of the next working day, if not before. If you do need an appointment we will contact you to arrange this.
Due to covid-19 we are not currently allowing appointments to be booked via SystmOnline, if you need advice from a GP please complete an eConsult.
We would urge patients to continue requesting repeat prescriptions via SystmOnline.
It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Please allow 72 hours, (3 full working days) excluding weekends and Bank Holidays, for your request to be processed.
Your Repeat Medication
If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
How to order your medication
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).
Electronic Prescription Service (EPS)
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 25th March 2020.
- Electronic prescriptions help save the NHS money
- You will receive your prescriptions in the same way as you do now.
Further information about the EPS system, is shown at the bottom of this page.
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.
Managing Prescriptions with SystmOnline
For certain drugs, you can request a new prescription
All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug.
To request a repeat prescription
Select the drug by clicking on the box in the left-hand column. If the item you require is not listed or if you need to include further information with your request, type the details into the Medication Request Notes field. When providing this information, you should bear in mind that it may be visible to all practice staff.
Click Request Medication.The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s), and that the prescription will be ready for collection in three working days (after 2pm).
Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.
To ensure safe requesting of repeat medication, please do not telephone for repeat prescriptions.
Collecting your Prescription
Prescriptions can be collected after 3 working days, or enclose a self-addressed stamped envelope for the prescription to be forwarded to you. Tablets cannot be sent through the post.
- If you are collecting Control drugs you will be asked for ID.
- To cover absences for holidays etc. please order 10 days before travel.
A dispensing service is offered for people who live more than a mile from the practice.
Information Pharmacy – 2U
Pharmacy2U is NOT your local pharmacy and has nothing to do with us
You may have received a leaflet in the post inviting you to get your repeat prescriptions from a company called Pharmacy2U. Here are some important facts about Pharmacy2U which we feel you should know:
Pharmacy2U is not your local community pharmacy and has nothing to do with us.
Pharmacy2U is a distance selling (internet only) pharmacy based on an industrial estate.
As a patient, you cannot have any face-to-face contact with Pharmacy2U.
Distance selling pharmacies like this are only allowed to deal with patients by post, telephone or internet, not in person.
Prescriptions from Pharmacy2U are delivered by Royal Mail, unlike your medications handed to you in the pharmacy by a member of our team, or personally delivered to you by our own driver.
In October 2015, Pharmacy2U was fined £130,000 for selling its patients’ details to marketing companies including an Australian lottery. The Information Commissioners Office subsequently found that this data was used by the marketing companies to deliberately target elderly and vulnerable patients.
Over Christmas 2015, Pharmacy2U failed to send out prescriptions for three weeks, leaving thousands of patients stranded without their essential medicines.
In February 2017, the Care Quality Commission inspected Pharmacy2U and found that it was “not safe, effective or well led”.
We believe that an internet business like Pharmacy2U is no substitute for your local pharmacy. Please support us to continue caring for you and your family by ignoring any correspondence from Pharmacy2U and obtaining your prescriptions here at your local NHS community pharmacy.
Thank you for your support
NPA National Pharmacy Association
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
Prescriptions are delivered regularly to the following Post Offices during the afternoon (not on bank holidays)
- Mosterton – Tuesday and Friday
- Broadwindsor, Marshwood – Tuesday and Friday
Please return all wanted and/or unused medication to Barton House Surgery.