Barton House

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DISPENSARY

We have made a few amendment’s to our Dispensary which we hope will improve our service and make it smoother for our patients

Opening Times:

  • We have increased our Dispensary Opening Hours by 2 & 1/2 hours per day for collection of pre-ordered prescriptions from Monday – Friday ~ 8:00 – 14:00  and 15:00 – 17:30.
  • From 1st August our telephones lines will be open for dispensary queries from Monday – Friday ~ 8 – 12:00, pressing option 2 on 01308 861938

Dispensary Information:

  • FOR DISPENSAY PATIENTS: We are introducing a new ‘managed repeat’ ordering service.  This means as a dispensing patient, on collection of your medication, you can put in your order for the following month.  For those on regular stable repeats, this will simplify ordering of medication and ensure your request is in ahead of time and you will be given a date for collection, thus leading to a smoother service.
  • FOR NON-DISPENSING PATIENTS: if you are on stable, regular medication, we are able to set up a similar process, called ‘repeat dispensing’ or RD, with a pharmacy of your choice.  We are able to send over a batch of 12 months of prescriptions, which you collect from the pharmacy on a monthly basis, without having to put an order in.  The pharmacy are responsible for advising when your RD has come to an end (and that would prompt you to book your annual review, should you require one)
  • Out of Stock Medication: We have added a whiteboard in our waiting room and we will update this regularly with medications that are out of stock from our suppliers.
  • Annual Reviews: Be prepared to engage with our surgery annually for your long-term condition and medication reviews, which usually occur in the month of your birthday.  This enables us to make sure that the medication you are taking is still appropriate
  • Please request your medication at least FIVE working days before they are required. Each time you request a medication our dedicated team of dispensing staff review the request and ensure safety checks are done.
  • Unfortunately requests for prescriptions cannot be taken over the telephone due to the risk of errors occurring. It will also prevent blocking the phone lines and increase telephone access when patients are trying to make appointments, request advice or emergency help.
  • Do not stockpile medications at home; only order those items that you will need until your next prescription is obtained.
  • A 28-day prescribing interval is recognised by the NHS as making the best possible balance between patient convenience, good medical practice and minimal drug wastage. The vast majority of patients collecting repeat prescriptions do not pay prescription charges. However, if you do pay for your prescriptions and need regular medications, please ask our dispensary team about Prescription Pre-Payment Certificates.