Barton House

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Friends & Family NHS Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how. We have paused this following NHS England and NHS Improvement guidance during the pandemic, but 1st April sees the feedback tool return.

The FFT asks people if they would recommend the services they have used and offers a range of responses, you are asked to rate the care and reason why you chose that rating. We’ll examine those results one a month within the practice and will share them with our  patients

Look out for the text next time you have an appointment with us, if you don’t have a mobile phone we can give you a paper form to complete or take your responses verbally.

Please click on the link below to have your say: